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How do we make a reservation?
Your vacation should be fun and relaxing and that includes making arrangements for your accommodations! Our process is very simple: we request 50% of the rate plus the security deposit to confirm your reservation and the remaining balance is due no later than 14 days prior to your arrival. Our very simple rental agreement is completed on-line. Following receipt of the agreement and full balance due, we will email your arrival information. Really simple, stress free, and straight forward!

How do we pay?
Credit card processing fees are quite high so we request payment by check. We confirm all payments by email. Credit card payment can be made but we try to keep our costs low to make your vacation as economical as possible.

Where do we pick up and return keys?
Again, we like to keep things simple so you have a great vacation! With your arrival information, we provide a discreet door lock code valid only during your stay. There are no keys to pick up, drop off, or possibly lose and there are no keys in circulation. This is a very safe, secure, and convenient system. Just park the car, open the door, and relax!

Why do we have to pay tax?
Some owners include the taxes they are obligated to collect in their rate but we like to be clear what you are paying for. The 14% tax includes the local municipal, county, and state sales and accommodations taxes that we are required to collect, report, and pay quarterly.

What if our plans change?
We understand that plans sometimes will change and we will try to help. If your plans change after arrival, we cannot offer a refund.

Why can’t we use the pools at the beach and the children’s water park?
Kingston Plantation owns and regulates these amenities and will sometimes restrict or deny entry to guests that have not arranged their accommodations through the Hilton reservation system, at their significantly higher rates. The resort uses this a leverage against small independent owners like us because we represent competition to their rental program. Our private and quiet community pool, located just steps from the condo, is available to you at no charge and of course the beach is open to everyone.

The Sport & Health Club is available to you for a daily per person fee payable directly at the club. The local YMCA is less than 10 minutes away and is very nice, clean, and well equipped. Y memberships from other areas will be honored and non-members may purchase daily or weekly memberships. http://coastalcarolinaymca.org/mb/about.php

What should we bring?
Your comfort and enjoyment are our priority so our homes are stocked with a generous supply of linen, but please bring your own pool and beach towels, etc. Our linen is not to leave the home please. The bathrooms have toilet and facial tissue but you should bring your own favorite soap and hair products, as well as any personal grooming items. Clean and fresh linen will be on the beds when you arrive. Our kitchen has cooking utensils, pots, pans, and service for eight and we supply dishwasher detergent.

Can we do laundry?
Our washer/dryer units are located on the lower level adjacent to the bedrooms. We supply several detergent packets but you might want to bring your own bleach, detergent, and fabric softener. The washers are small capacity so be careful to not over load and please use only a small amount of detergent.

Can we grill or cookout?
No, sorry.  The resort strictly enforces its policy of no open fires or outdoor cooking or barbequing of any kind due to fire danger risks.

What if we forget to bring something?
The WalMart SuperCenter, open 24/7, is not far from the resort on Kings Road and Kroger’s at the Galleria Shopping Center is also close by. We suggest waiting until you arrive and then go shopping for food, day to day items, and anything else you might have forgotten.

Is housekeeping available?
Our housekeeper will inspect and clean the home when you depart but we can arrange hotel style housekeeping every other day for a small fee.

What do we need to do when we leave?
A day or two prior to your departure please call Liz, our housekeeper, at 843-602-9938. Tell her which of our condos you are staying in (6D or 6E Cumberland Terrace) and your expected time of departure, no later than 10:00am. This will allow her to manage an efficient schedule for her team to clean the many condos they service.

Please load any dirty dishes, glassware, and flatware and run the dishwasher before you leave so Liz and her team can have everything ready for the next guests that will arrive that afternoon. The housekeepers will take care of all bed linen and towels, will thoroughly inspect the home, and clean for the next guests. Remember, any excessive cleaning could result in forfeiture of your security deposit.

What if we leave something valuable behind?
Let me know as soon as possible if you think you left a valuable in the home. Liz and her staff will look for it and we can make arrangement to return it to you if located.

What if we have a problem?
Please call me directly with any problems at 908-414-0543. If I am not able to answer, just leave a message and I will be sure to get back to you right away. We have maintenance and repair vendors that can take care of most issues so please let me know what needs to be done.

What do we do if there’s an emergency?
If you have an emergency of any kind, immediately dial 9-911 on the phone in the condo and resort security by dialing 55. The physical address of the condo is unit 6D or 6E, 312 Cumberland Terrace Drive at Kingston Plantation.

There is a nearby walk-in urgent care facility located at the Galleria Shopping Center (near Kroger’s) and the number is 843-497-2273 http://www.beachurgentcare.com. It is open 8:00am-8:00pm Monday – Friday and 9:00am – 5:00pm weekends. The Grand Strand Regional Medical Center is a Level 2 Trauma Center available 24/7 and is located nearby on Route 17 ByPass just south of Pirates Voyage http://grandstrandmed.com

What if there’s a hurricane?
If a hurricane warning is posted for the Myrtle Beach area, almost always well in advance of a predicted landfall, we recommend you make plans to depart at your earliest convenience. The region is very well prepared and practiced in weather evacuations so please follow the instructions and recommendations from local authorities and easily found in local media. In the event your stay is shortened due to a hurricane warning, we will prorate and refund accordingly.

How do we get our security deposit back?
Liz and her housekeeping staff will thoroughly inspect the condo and contents following your departure and will inventory all items. If everything is in order, your security deposit will be returned by check within 10 days of your departure.

Remember, any excessive cleaning, damage, or missing furnishings or accessories will result in forfeiture of the entire deposit.


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